1 About Our Services

Book Tours in Dubai provides access to a range of tourism and travel experiences in Dubai and the UAE, including:

• Dubai city tours and sightseeing packages.
• Desert safaris, dune buggy rides and quad biking.
• Dhow cruises, yacht rentals and dinner cruises.
• Theme parks, water parks and attraction tickets.
• Helicopter tours and hot air balloon experiences.
• Adventure activities and water sports.
• Abu Dhabi city tours and attraction tickets.
• Special events, seasonal packages and New Year celebrations.

Certain services are operated directly by us, while others are provided by independent third-party tour operators, activity organizers, transportation companies and attraction management teams.

2 Booking and Reservation Policy

• All bookings are subject to availability and confirmation by the relevant service provider.
• Customers must provide accurate information while making a reservation, including their name, contact details, travel date, number of passengers and other required details.
• A booking is considered confirmed only after successful payment and receipt of booking confirmation, voucher or ticket, as applicable.
• Submitting a booking request or completing a payment does not guarantee availability until the reservation is confirmed.
• We reserve the right to decline or cancel a reservation if the requested service is unavailable, incorrect booking information is provided or a payment issue arises.
• Customers are responsible for reviewing all tour details, inclusions, exclusions, timings, pickup arrangements and eligibility requirements before confirming their booking.
• Any special requests are subject to availability and must be confirmed by our team or the relevant service provider.

3 Pricing and Payment Terms

All prices displayed on our website are generally quoted in UAE Dirhams (AED), unless otherwise stated.

Payment Conditions:

• Full payment or an advance payment may be required at the time of booking, depending on the selected tour or activity.
• A reservation may remain unconfirmed until the required payment has been successfully received.
• Bookings are subject to the prices displayed at the time of purchase, subject to any clearly communicated taxes, additional charges or applicable payment fees.
• Any additional services, upgrades, private transfers, meals or optional activities not included in the original package may incur extra charges.
• Customers must ensure that their payment details are accurate and that sufficient funds are available to complete the transaction.
• We reserve the right to decline or suspend bookings involving suspected fraudulent transactions, unauthorized payments or payment verification issues.

Important Payment Notice:

Once a booking has been confirmed and the relevant ticket, voucher or reservation has been issued, the applicable cancellation and refund conditions displayed for that particular tour will apply.

For non-refundable activities, attraction tickets, special events and selected seasonal packages, payments cannot be reversed simply because a customer changes their mind, provided the applicable terms were disclosed before purchase and subject to mandatory consumer rights under applicable law.

4 Booking Confirmation and Ticket Delivery

After successful payment and confirmation, customers will receive their booking confirmation, ticket or voucher through their registered email address or another agreed communication channel.

Customers are responsible for:

• Providing a valid and accessible email address and contact number.
• Checking their inbox, spam and junk folders for booking communications.
• Reviewing the booking confirmation for accuracy.
• Keeping their tickets or vouchers available during the activity.
• Contacting our team immediately if confirmation details are not received.

A payment transaction receipt alone does not necessarily constitute confirmation of a tour reservation.

If you have completed payment but have not received your booking confirmation, please contact our support team before making another payment.

5 Cancellation and Refund Policy

Cancellation and refund conditions vary depending on the tour, attraction, activity, event and service provider.

The cancellation policy specifically mentioned on the relevant tour or product page at the time of booking shall take precedence over the general cancellation provisions in this section.

Customers are advised to carefully review the cancellation terms before making payment.

5.1 Customer-Initiated Cancellations

• Cancellation requests must be submitted through our official email or customer support channels.
• The applicable cancellation period will be calculated based on the scheduled activity or departure time, using the local time in Dubai.
• Cancellations made within the non-refundable period may attract up to 100% cancellation charges.
• Certain tickets, attraction passes, adventure activities, special events and New Year packages may be completely non-refundable once confirmed.
• Where cancellation is permitted, refunds will be processed according to the specific product's cancellation policy.
• Verbal cancellation requests may not be considered valid unless acknowledged by our team.

5.2 No-Show and Late Arrival

Customers are responsible for arriving at the designated meeting or pickup location at the specified time.

If a customer:

• Fails to arrive at the designated location.
• Misses the scheduled pickup or departure.
• Arrives after the activity or cruise has started.
• Fails to carry the required ticket or booking confirmation.
• Is unable to participate due to personal reasons or failure to meet the activity requirements.

The booking may be treated as a no-show, and the customer may not be entitled to any refund or rescheduling.

Cruises, attraction entry slots, flights and other scheduled activities generally cannot be delayed to accommodate late arrivals.

5.3 Partially Used or Unused Services

No refunds will generally be provided for:

• Services that have already commenced.
• Partially completed tours or activities.
• Unused tickets, transfers, meals or package inclusions.
• Customers who voluntarily leave an activity before completion.
• Services that customers choose not to use after the booking has been confirmed.

Exceptions may apply where required by applicable law or where the relevant service provider agrees to a refund.

5.4 Refund Processing Time

Where a refund is approved:

• Refunds will generally be initiated within 7–14 working days, unless a different period is specified on the relevant product page.
• Refunds will normally be issued through the original payment method.
• The time taken for the amount to appear in the customer's account depends on the bank, card issuer or payment service provider.
• Additional processing time may be required for international transactions.
• Any applicable non-refundable transaction or processing charges will be handled in accordance with the disclosed booking terms and applicable law.

Customers should contact their bank or payment provider if an approved refund has been processed but has not appeared within the expected timeframe.

6 Special Events and Non-Refundable Bookings

Certain bookings require advance commitments with independent organizers, transport operators, cruise companies and other service providers.

Examples include:

• New Year Eve cruises and yacht parties.
• Fireworks celebration packages.
• Special dinner cruises.
• Seasonal events and limited-date experiences.
• Concerts, shows and special attraction tickets.
• Other activities specifically marked as non-refundable.

For such bookings:

• Full advance payment may be required.
• Once the reservation is confirmed, cancellation may not be permitted.
• Changes in personal travel plans, flight schedules, accommodation, visa status or personal circumstances do not automatically qualify for a refund.
• Any exception will be subject to the applicable organizer's policy and relevant legal requirements.

Customers must carefully review the specific event terms before completing payment.

Where a special event is marked non-refundable, the customer acknowledges this condition when proceeding with the purchase.

7 Cancellation or Changes by the Service Provider

Tours and activities may occasionally be cancelled, postponed, delayed or modified due to circumstances beyond our reasonable control.

These may include:

• Adverse weather conditions.
• Rough sea conditions or Coast Guard restrictions.
• Government regulations or operational restrictions.
• Safety concerns.
• Vehicle, vessel or equipment breakdowns.
• Technical or operational difficulties.
• Insufficient participation or service availability.
• Other unforeseen circumstances affecting the service provider.

In such situations, we will coordinate with the relevant organizer to explore an appropriate solution.

Depending on the circumstances and the service provider's policy, customers may be offered:

• An alternative date or time.
• A replacement activity of comparable value, subject to agreement.
• A refund of the affected booking amount where applicable.

Where a full refund is due, it will generally be limited to the amount paid for the affected service. We are not responsible for additional personal expenses, including flights, hotel reservations, visa costs, transportation or other independent arrangements, except where required by applicable law.

8 Amendments and Rescheduling

Any request to modify an existing booking must be submitted to our team as early as possible.

Changes may include:

• Changing the tour date or time.
• Increasing or decreasing the number of passengers.
• Changing pickup locations.
• Upgrading or modifying the selected package.
• Changing passenger or contact information.

All amendments are subject to availability and approval by the relevant service provider.

Additional charges may apply if the new booking option has a higher price.

Some attraction tickets, special event bookings and non-refundable activities cannot be amended or rescheduled after confirmation.

We cannot guarantee that every amendment request will be accepted.

9 Customer Responsibilities

Customers are expected to:

• Provide accurate booking and passenger information.
• Follow the instructions provided by our team and tour operators.
• Arrive at the pickup or meeting location on time.
• Carry valid identification and required travel documents.
• Follow safety instructions and activity-specific requirements.
• Respect local laws, customs and regulations in the UAE.
• Ensure that children are accompanied by responsible adults where required.
• Inform us of relevant special requirements before booking.

Customers may be denied participation if they fail to meet the safety, eligibility or operational requirements of an activity.

In such circumstances, refunds will be subject to the applicable cancellation policy and relevant law.

10 Third-Party Service Providers

Book Tours in Dubai may arrange bookings with independent tour operators, cruise companies, transportation providers, attractions and activity organizers.

These service providers are responsible for the actual delivery and operation of their respective services.

While we make reasonable efforts to work with reliable providers, certain aspects of a tour may be controlled entirely by the respective organizer.

This may include:

• Actual vehicle, vessel or equipment allocation.
• Activity operations and safety procedures.
• Cruise routes and sailing schedules.
• Attraction opening hours and entry conditions.
• Food and entertainment arrangements.
• Pickup and drop-off schedules.
• Weather-related operational decisions.

We will make reasonable efforts to assist customers in resolving booking-related concerns and communicating with the relevant service provider.

11 Limitation of Liability

To the extent permitted by applicable law, Book Tours in Dubai shall not be responsible for losses, delays, interruptions or inconvenience arising from circumstances beyond our reasonable control.

These may include:

• Weather conditions and natural events.
• Traffic congestion and road closures.
• Government restrictions or regulatory decisions.
• Delays or cancellations by independent service providers.
• Mechanical or technical failures.
• Changes to attraction operations or event schedules.
• Customer failure to follow instructions or safety requirements.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Customers participating in adventure activities, water sports, desert safaris, yacht experiences and other physically demanding activities must follow the relevant safety instructions and understand the associated risks.

12 Force Majeure

We shall not be considered in breach of these Terms & Conditions where performance is prevented or materially affected by events beyond our reasonable control.

Such events may include natural disasters, severe weather, pandemics, government restrictions, civil disturbances, transport disruptions, strikes, emergencies or other unforeseen circumstances.

Where such circumstances affect a confirmed booking, we will work with the relevant service provider to identify an appropriate alternative or refund arrangement, subject to the applicable booking terms and law.

13 Payment Disputes and Chargebacks

We take payment security and booking disputes seriously.

If a customer experiences an issue with a payment or reservation, they are requested to contact our customer support team first so that we can investigate and attempt to resolve the matter.

Our booking and payment records may include:

• Booking confirmation emails and vouchers.
• Payment transaction references.
• Customer correspondence.
• Tour or activity details.
• Supplier reservation confirmations.
• Ticket issuance records.
• Cancellation and refund communications.
• Relevant service delivery records.

Where a payment dispute or chargeback is raised, we may provide relevant transaction and booking documentation to the payment processor, acquiring bank or card issuer to establish the status of the transaction and the service purchased.

Customers must not request a chargeback for a payment they have genuinely authorized and for which the agreed service has been provided or made available in accordance with the booking terms.

If a customer has a genuine payment concern, duplicate transaction, unauthorized transaction or failure of service, they should notify us promptly so that the matter can be investigated.

Nothing in this section restricts a customer's statutory rights to dispute an unauthorized transaction or seek a legitimate payment remedy.

14 Website Accuracy and Availability

We make reasonable efforts to ensure that information displayed on our website is accurate and updated.

However, prices, availability, schedules, itineraries, inclusions and promotional offers may change due to supplier updates or operational requirements.

Images and descriptions are provided for general informational purposes. Actual vehicles, vessels, food, seating arrangements, routes, facilities or experiences may vary depending on availability and operational conditions.

We reserve the right to correct errors, update information and withdraw offers where necessary.

15 Intellectual Property

All website content, including text, graphics, logos, photographs, design elements and other materials, is protected by applicable intellectual property laws.

No part of this website may be copied, reproduced, distributed or commercially used without prior written permission from the relevant rights holder.

16 Privacy and Personal Information

Your use of our website and booking services is also governed by our Privacy Policy.

We may collect and process personal information to manage reservations, issue tickets, arrange travel services, process payments and communicate with customers.

For further information, please review our Privacy Policy:

View Our Privacy Policy

17 Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates.

Any disputes arising from the use of our website, booking services or related transactions shall be handled by the competent courts and authorities in the UAE, subject to applicable consumer protection laws and jurisdictional requirements.

18 Changes to These Terms & Conditions

We reserve the right to modify or update these Terms & Conditions from time to time.

Any changes will be published on this page with the revised update date.

Customers are encouraged to review these terms before making a new reservation.

19 Contact Information

For booking assistance, payment-related questions, cancellation requests or complaints, please contact us: