1 Information We Collect

When you visit our website, contact our team or make a booking, we may collect the following types of information:

Personal Information

• Full name of the customer and other passengers.
• Email address and contact number.
• Country of residence and nationality, where required.
• Hotel name, accommodation details and pickup location.
• Booking preferences, travel dates and special requests.

Booking and Payment Information

When you book a Dubai tour, desert safari, dhow cruise, yacht rental, attraction ticket or other travel activity, we may collect relevant booking details, including:

• Selected tour or activity.
• Booking date and preferred time.
• Number of adults and children.
• Passenger details required by the service provider.
• Booking reference and transaction status.

Payments may be processed through third-party payment service providers. We do not intend to collect or store your complete credit or debit card details on our website.

Technical Information

When you browse our website, certain information may be collected automatically, including:

• IP address and browser information.
• Device type and operating system.
• Pages visited and time spent on our website.
• Referring website and browsing activity.
• Cookies and similar tracking technologies.

2 How We Use Your Information

We collect and use your information for legitimate business and operational purposes, including:

• Processing and confirming tour and activity bookings.
• Providing booking confirmations, tickets and vouchers.
• Arranging hotel pickup, transfers and other travel services.
• Responding to enquiries and customer support requests.
• Communicating important updates about your booking.
• Processing payments, refunds and cancellations where applicable.
• Customizing travel packages according to your preferences.
• Improving our website, services and customer experience.
• Sending promotional offers, special deals and travel updates where permitted.
• Preventing fraudulent transactions and maintaining website security.
• Meeting applicable legal and regulatory requirements.

3 Sharing Your Information with Third Parties

To provide our travel and tourism services, we may share relevant customer information with trusted third parties when necessary.

These may include:

• Tour Operators and Activity Providers: We may share passenger names, contact details, booking information and other necessary details with the relevant tour operators, desert safari providers, cruise operators, yacht rental companies and attraction management teams.
• Hotels and Transportation Providers: Where a booking includes hotel pickup, transfers or accommodation arrangements, relevant information may be shared with the respective service providers.
• Payment Service Providers: Payment-related information may be shared with secure third-party payment processors to complete transactions and manage refunds.
• Website and Technology Providers: We may use hosting providers, website analytics services, email platforms and other technology partners to operate and improve our website.
• Legal and Regulatory Authorities: We may disclose information when required by applicable laws, legal processes or government authorities.

We do not sell or rent customers' personal information to third parties for their independent marketing purposes.

4 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing performance and provide a better user experience.

Cookies may help us:

• Remember your browsing preferences.
• Understand how visitors use our website.
• Analyze website traffic and performance.
• Improve website functionality.
• Measure the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

5 Third-Party Websites and Services

Our website may contain links to third-party websites, including attraction providers, payment gateways, social media platforms and other travel-related services.

When you visit these external websites, their respective privacy policies and terms of service will apply. Book Tours in Dubai does not control how third-party websites collect or use your personal information.

We recommend reviewing their privacy policies before submitting any personal information or completing transactions on external platforms.

6 How We Protect Your Information

We take reasonable technical and organizational measures to protect the personal information shared with us against unauthorized access, misuse, alteration, disclosure or loss.

These measures may include secure website connections, restricted access to customer information and appropriate safeguards for handling booking and payment-related data.

However, no online platform or electronic transmission method can guarantee complete security. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

7 Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Booking records, transaction information and customer communications may be retained for customer support, accounting, legal compliance, dispute resolution and business record-keeping purposes.

When information is no longer required, we will take reasonable steps to securely delete or anonymize it, subject to applicable legal retention requirements.

8 Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

• Requesting access to the personal information we hold about you.
• Requesting corrections to inaccurate or incomplete information.
• Requesting deletion of your personal information where legally permitted.
• Objecting to or requesting restrictions on certain processing activities.
• Withdrawing consent where processing is based on consent.
• Opting out of promotional communications.
• Requesting a copy of your personal information where applicable.

To exercise your privacy rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

9 Marketing Communications

From time to time, we may send promotional emails or messages about Dubai tour packages, desert safari offers, dhow cruises, attraction tickets, seasonal promotions and other travel experiences.

You can unsubscribe from promotional emails by using the unsubscribe option provided in the email or by contacting our team directly.

Please note that you may still receive essential communications relating to an existing booking, payment, ticket confirmation or customer support request.

10 Children's Privacy

Our website and booking services are intended for individuals making travel enquiries and bookings. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

When a booking includes children, parents or guardians may need to provide relevant passenger information required by the tour or attraction provider.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

11 International Data Transfers

As we provide tourism services in Dubai and the wider UAE to customers from different countries, certain personal information may be shared with service providers or transferred across international borders when necessary to process bookings and deliver travel services.

Where applicable, we take reasonable steps to ensure that such transfers are handled in accordance with relevant data protection requirements.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, services or applicable legal requirements.

Any changes will be published on this page with an updated revision date. We encourage visitors to review this page periodically to stay informed about how their information is handled.

13 Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

We will review your request and respond within a reasonable timeframe in accordance with applicable laws.